This blog is about wellness – in business and life.
Here you will find my true and authentic self: occupational therapist, MBA, seller of a business, owner of a business, mother of four humans, six pets, tons of plants, and whose passion for the outdoors, health, and fitness drives a life of wellness.
I provide business coaching, training, and consulting to help motivated individuals to achieve results.
Understanding Customer Needs and Creating Value
Discover how understanding customer needs and creating value can drive sales success for small businesses. Learn effective techniques for identifying needs, tailoring your offerings, and communicating value to build strong customer relationships and thrive in a competitive market.
Growing Your Business: Getting Referrals
Discover how to grow your business through customer referrals. Learn strategies to keep clients, encourage word-of-mouth, and effectively ask for referrals and reviews.
Growing Your Business: Let’s Talk About Customer Satisfaction
Learn how to elevate customer satisfaction through four key levels: meeting, exceeding, delighting, and amazing expectations. Discover strategies to build loyalty and create unforgettable customer experiences.
May I Remind You: I AM The Customer!
Success in business hinges on meeting customer needs. Discover how modern practices like automation can alienate customers and the importance of maintaining a customer-centric approach.
Your Customers and What They Want
Explore the importance of understanding your customers' needs and preferences for business success. Learn how to differentiate between internal and external customers, identify high-value customers, and optimize resource allocation to maximize growth opportunities.